Orders & Delivery

ORDERS & DELIVERY

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2025

DELIVERY INFORMATION

I WANT TO CHANGE MY ORDER/ADDRESS

DELIVERY INFORMATION

Delivery timeframes are a live representation at the time of ordering and are subject to change. If you've already placed an order, please check your shipping confirmation email for your specific delivery timeframe and tracking link.

THINGS YOU NEED TO KNOW...

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped
All delivery timeframes start from the day after you place the order unless specified
Gift card purchases don't count towards qualifying for free shipping threshold
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of the indicated delivery date.

SHIPPING EXCLUSION LIST

We currently do not ship to the following places:

HOW DO I TRACK MY ORDER?

HOW DO I TRACK MY BROKE STUDENT ORDER

You'll receive an email once your order has shipped titled "A shipment from order # . . . . is on the way", containing your tracking link.

Alternatively, you can log into your Broke Student Account and track your order there.

ALREADY HAVE A BROKE STUDENT ACCOUNT?

Log into your Account
Head to Account > Orders
Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to fulfil and dispatch your order)
When order is ready to be tracked you will receive an email and your tracking # would be visible in your account portal

WHAT IF MY TRACKING HASN'T UPDATED?

DONT BE WORRIED! Tracking numbers typically update with couriers every 24-48 hrs, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand of your order has been held up by the courier due to issues such as an incorrect address or Custom Fees.

If you've realised that you've entered an incorrect or incomplete address, head to our I want to change my order/address article.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team via email or via our contact form who will be able to assist you.

For order placed outside Europe, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

I WANT TO CHANGE MY ORDER/ADDRESS

CAN I CANCEL MY ORDER?

Once you place an order you wont be able to cancel the order yourself. You will need to wait to receive the order. If you no longer with to keep the order, you can return it within 30 days for a full refund.

CAN I MAKE A CHANGE TO MY ORDERS?

Due to Broke Student being a startup, we're unable to edit order once placed. This includes;

Adding or removing items to your order
Changing an item, size or colour
Amend delivery address
Changing the shipping method or courier
Applying a discount code or editing product prices

CAN I CHANGE MY DELIVERY ADDRESS?

Sadly we cannot change and address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.

I'VE RECEIVED MY ORDER BUT IT'S WRONG

I'M MISSING SOME ITEMS FROM MY ORDER

We're sorry if something's missing for your order , but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

CHECK IF YOUR ORDER WILL ARRIVE IN SEPERATE HIPMENTS

You can check if your order will arrive in separate packages via your shipping confirmation email titled "A shipment from order # . . . . is on the way" under "items in this shipment".

This can happen due to stock availability, meaning sometimes items have to be sent on a later timeframe. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

CHECKED YOUR ORDER IS CORRECT BUT STILL MISSING AN ITEM?

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

I'VE RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

Your order number
The name of the item you didn't receive
A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

CUSTOMS & IMPORT FEES

WHAT IS CUSTOMS DUTY?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

DO I NEED TO PAY CUSTOMS DUTY FEES AT BROKE STUDENT?

UNDETERMINED

WHAT IF I DON'T PAY THE CUSTOMS DUTY?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to Broke Student before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

WHAT IS A SALES TAX?

At Broke Student, we want to keep things transparent when it comes to taxes! In the Netherlands, sales tax (BTW) is applied to most goods and services. However, we are currently registered under the Kleineondernemersregeling (KOR), which means we are exempt from charging VAT on our sales up to €20,000 in revenue.

What this means for you:

For now, you won’t be paying VAT on your purchases with us.
Once we exceed the €20,000 threshold, we will start applying VAT as required by Dutch tax laws.
We always comply with local tax regulations and will update you if anything changes!